Intune - Device Diagnostics

How to Download Device Diagnostics from Intune

Microsoft Intune is a powerful tool that allows IT administrators to manage and secure devices remotely. One of its features is the ability to collect device diagnostics, which can be invaluable for troubleshooting issues. In this blog post, i’ll walk you through the steps to download device diagnostics from Intune.

Requirements

Before we begin, let’s go over some requirements:

• The device must be running Windows 10 version 1909 or later, or Windows 11.
• The device must be online and able to communicate with the service during diagnostics.
• You must have the Collect diagnostics permission under Remote tasks and Read permission under Device compliance policies.
• The device must be designated as Corporate-Owned.

Steps to Collect Diagnostics

1. Sign in to the Microsoft Intune admin center.
2. Navigate to Devices > Windows > select a supported device.
3. On the device’s Overview page, select … > Collect diagnostics > Yes. A pending notification appears on the device’s Overview page.
4. To see the status of the action, select Device diagnostics monitor.
5. After the action completes, select Download in the row for the action > Yes. The data zip file is added to your download tray and you can save it to your computer.

Autopilot Diagnostics Collection

For Autopilot diagnostics collection, no additional action is required. Autopilot diagnostics will be automatically captured when devices experience a failure as long as the Autopilot automatic capture diagnostic feature is enabled. To view the diagnostics collected after an Autopilot failure:

1. Sign in to the Microsoft Intune admin center.
2. Navigate to Devices > Windows Devices.
3. Select a device.
4. Select Diagnostics > Download.
5. The data zip file is added to your download tray and you can save it to your computer.

Conclusion

Collecting device diagnostics from Intune can be a powerful tool for troubleshooting issues on remote devices. By following these steps, you can easily download diagnostic data and use it to resolve any issues that may arise.

Remember, while there’s no intent to collect personal data, diagnostics may include user identifiable information such as user or device name. Always handle this data with care and ensure you’re in compliance with all relevant data protection regulations.

Happy troubleshooting!

Reference Links:

1. Collect diagnostics from a Windows device - Microsoft Intune
2. How to Collect Windows Device Diagnostic Logs Remotely from Microsoft Intune for Troubleshooting
3. How to create an Intune MAM diagnostic report on iOS devices
4. How to create an Intune MDM diagnostic report on Windows devices
5. Microsoft Intune Public Preview - Windows 10 Device diagnostics